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Shipping and Returns

We ship our Performance Lab® products fast, anywhere in the world. We also make returns easy.

Shipping

All orders are sent out on the same day or the next day. If you place your order on the weekend or a public holiday, then it will be sent out on the next normal working day.

All parcels are sent out by a tracked mail service. Your tracking number will be sent to you within 48 hours of your order being sent out.

Please note: The expected delivery times below are as given to us by the shipping companies. All timings are estimates unless booked as a guaranteed delivery. Parcels can unfortunately be delayed for many reasons, please check your tracking number with the courier and allow 72 hours before contacting us.

USA, Canada and Mexico

If you live in the USA (including Hawaii, Alaska and Puerto Rico), Canada or Mexico, your order will be sent out by USPS or FedEx from our distribution depot in Tennessee.

Orders made before 2pm Eastern Time (EST or EDT depending on time of year) will be sent out the same day. Orders made after 2pm Eastern Time will be sent out the next shipping day.

For mainland USA we have two options:

USPS Priority Mail

Expected delivery time: 2 - 6 working days

FedEx 2day®

Expected delivery time: 2 working days

Orders to Hawaii, Alaska and Puerto Rico are sent by USPS priority

Expected delivery time: 5 - 10 working days

Orders to Canada are sent by USPS First-Class International

Expected delivery time: 5 - 12 working days

Orders to Mexico are sent by USPS First-Class International

Expected delivery time: 5 - 15 working days

UK

Parcels in the UK are sent by Royal Mail tracked or DHL courier from our depot in England.

Royal Mail expected delivery time: 1 - 2 working days

DHL expected delivery time: 2 working days

Royal Mail orders made before 2pm UK time (GMT or BST depending on time of year), will be sent out the same day. Royal Mail orders made after 2pm UK time will be sent out the next shipping day.

DHL orders made before 12pm UK time (GMT or BST depending on time of year), will be sent out the same day. DHL orders made after 12pm UK time will be sent out the next shipping day.

Europe

Parcels going to Europe are sent by international tracked airmail or DHL Courier. If you choose international tracked airmail then this will be either Royal Mail or TrakPak depending on what country you are shipping to, you can see the available options at checkout.

Royal Mail expected delivery time: 3 - 6 working days

TrakPak expected delivery time: 3 - 6 working days

DHL expected delivery time: 1 - 3 working days

Royal Mail and TrakPak orders made before 2pm UK time (GMT or BST depending on time of year), will be sent out the same day. Royal Mail and TrakPak orders made after 2pm UK time will be sent out the next shipping day.

DHL orders made before 12pm UK time (GMT or BST depending on time of year), will be sent out the same day. DHL orders made after 12pm UK time will be sent out the next shipping day.

India

Parcels going to India will be sent by DPD Express from our depot in England.

Expected delivery time: 2 - 6 working days

DPD orders made before 12pm UK time (GMT or BST depending on time of year), will be sent out the same day. DPD orders made after 12pm UK time will be sent out the next shipping day.

Australia and the rest of the world

Parcels going outside of the USA, Canada, Mexico, UK, Europe and India will be sent from our depot in England by international tracked airmail or DHL Courier. If you choose international tracked airmail then this will be either Royal Mail or TrakPak depending on what country you are shipping to, you can see the available options at checkout.

Royal Mail expected delivery time: 5 - 15 working days

TrakPak expected delivery time: 5 - 15 working days

DHL expected delivery time: 1 - 6 working days

Royal Mail and TrakPak orders made before 2pm UK time (GMT or BST depending on time of year), will be sent out the same day. Royal Mail and TrakPak orders made after 2pm UK time will be sent out the next shipping day.

DHL orders made before 12pm UK time (GMT or BST depending on time of year), will be sent out the same day. DHL orders made after 12pm UK time will be sent out the next shipping day.

Returns

Unused and unwanted items

If you’ve ordered something by mistake or changed your mind, then returning unused and unwanted items is easy. Simply contact our friendly customer support team here within 7 days of receiving your order.

They will give you the appropriate address, and detailed instructions on how to return your item(s) to us. You will have to pay for return postage and when we get the items back we will issue you a refund, less our shipping costs.

This does not affect your statutory rights.

Performance Lab® up to 60-day risk-free money-back guarantee.

We are so confident that you will be satisfied with your purchase of any Performance Lab® supplement that we will give you the time to try it out. We’ll give you your money back if it doesn’t work for you.

Try one container of any single Performance Lab® supplement and, if you do not see the results you want, simply return the used container and any unused containers of the same product within 60-days of your order being delivered and we will gladly refund your money (minus any shipping costs).

This guarantee applies to your first order of any Performance Lab® supplement, up to a maximum of one container of each individual product. We think it is fair that if you tell us that a supplement doesn’t work for you and you return it for a refund, you cannot order it again and expect to get a second refund.

Before requesting a refund, you should take your supplement as directed on the label until the container is empty. Assess your results but please note that for best results, all supplements should be used in conjunction with a healthy lifestyle, including a healthy diet and regular exercise. Please also note that refunds are only given on one container – if you open more than one container of the same product you cannot claim a refund on the additional containers.

Our return system is very easy to use:

  • To claim your refund, YOU MUST FIRST email . We will give you detailed instructions on how to make your return, along with a return address
  • Any claim must be submitted within 60 days of delivery. This gives you time to use a whole container and assess your results
  • You must supply your full name, address and order number
  • All used and unused containers of the product must be returned together
  • You must use a courier service that requires a signature for delivery. We cannot refund you for items that are not returned to us or are lost in the mail
  • You will be refunded minus the shipping costs

If you fail to comply with ANY of the above conditions, we will not be obliged to give you a refund.

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Opti-Nutra Ltd, 7 Clarendon Place, Royal Leamington Spa, CV32 5QL, United Kingdom

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